Customer experience and research

Improvements to victim and witness rooms

A blog post from Liz Olney, Deputy Director for Customer Change and Innovation at HMCTS. Liz shares our recent work to transform our victim and witness rooms. We see over 156,000 individuals coming to court to give evidence each year and rely on evidence provided by victims and witnesses to support the carriage of justice. It’s important we provide the best environment so that individuals can present their cases well.

Ensuring our justice system fits the needs of those it serves

A blog from Susan Acland-Hood, the Chief Executive of HM Courts and Tribunals Service about looking at options to use court and tribunal buildings in a more flexible way, letting people have their cases heard outside the current traditional 10am to 4:30pm court day.

HMCTS is introducing a new online complaints channel

Computer screen shot

A blog post from Jo Nowakowska from HMCTS's new Customer Directorate. Jo explains how she is currently implementing an online complaints channel (Resolver) for HMCTS. Not only will this make it easier for our customers to submit a complaint but we’ll also be able to respond more effectively and deliver improvements to our customer services.