Customer experience and research
Last week’s attendance at United Nations (UN) and Council of Europe events provided a global platform for HMCTS to share knowledge, challenges and learning from countries with shared ambitions for modernising justice systems.
Hywel Hughes, Head of the Welsh Language Unit at HMCTS, gives an update on the Welsh language services available across the courts and tribunals service.
Find out how our user research team work together to share best practice and help teams to design and deliver user-centred services. This is the fourth and final blog post in a series from our user-centred design team on how we ensure we design services with the user at the forefront.
Read about our joint behavioural pilot with police forces in Norfolk and Suffolk, where we’re promoting early engagement with legal representation in police custody.
As part of our commitment to open justice, we're developing a new service that will modernise and improve how members of the public, the media and legal professionals find court and tribunal hearing lists.
Coming to court can be a daunting experience for anyone, but it can be an even bigger challenge for the most vulnerable in our society, especially during the exceptional circumstances we’ve experienced through COVID-19. Our Vulnerability Action Plan details the measures we’ve taken during COVID-19 and what we’ll be doing in the future.
When someone close to us dies, applying for probate can be a daunting prospect at a difficult time and we know that a bad experience can add to an already stressful and sensitive situation. Since October 2019 over 60,000 applications …
Head of user-centred Design, Sam Brierley, blogs on our updated 'Find a court or tribunal’ tool and how this update will improve the service for all users.
Our Acting CEO, Kevin Sadler talks about working together in the safest way possible to keep justice going for every complainant, victim, witness and defendant during the coronavirus pandemic.
A blog post from Mike Brazier, on how we’re offering different types of support and testing different ways of delivering them to users who want to use our online services but need a little help.