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Customer experience and research

Supporting vulnerable users during COVID-19 and beyond

Posted by: , Posted on: - Categories: COVID-19, Customer experience and research

Coming to court can be a daunting experience for anyone, but it can be an even bigger challenge for the most vulnerable in our society, especially during the exceptional circumstances we’ve experienced through COVID-19. Our Vulnerability Action Plan details the measures we’ve taken during COVID-19 and what we’ll be doing in the future.

Collaborating is key to enhancing probate users’ experience of using MyHMCTS

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When someone close to us dies, applying for probate can be a daunting prospect at a difficult time and we know that a bad experience can add to an already stressful and sensitive situation. Since October 2019 over 60,000 applications …

Working together in the safest way possible to keep justice going

Our Acting CEO, Kevin Sadler talks about working together in the safest way possible to keep justice going for every complainant, victim, witness and defendant during the coronavirus pandemic.