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Customer experience and research

Benefits of international collaboration on modernising justice systems

Flags flying outside the United Nations (UN) in Vienna

Last week’s attendance at United Nations (UN) and Council of Europe events provided a global platform for HMCTS to share knowledge, challenges and learning from countries with shared ambitions for modernising justice systems.

Developing a user research community to improve our digital services

Find out how our user research team work together to share best practice and help teams to design and deliver user-centred services. This is the fourth and final blog post in a series from our user-centred design team on how we ensure we design services with the user at the forefront.

Improving access to justice by encouraging early engagement with legal representation

Posted by: , Posted on: - Categories: Crime, Customer experience and research
A poster with the UK Government crest saying: Know what do next? Ask for legal advice and support from a solicitor. You can find a solicitor on GOV.UK

Read about our joint behavioural pilot with police forces in Norfolk and Suffolk, where we’re promoting early engagement with legal representation in police custody.

Supporting vulnerable users during COVID-19 and beyond

Posted by: , Posted on: - Categories: COVID-19, Customer experience and research

Coming to court can be a daunting experience for anyone, but it can be an even bigger challenge for the most vulnerable in our society, especially during the exceptional circumstances we’ve experienced through COVID-19. Our Vulnerability Action Plan details the measures we’ve taken during COVID-19 and what we’ll be doing in the future.

Collaborating is key to enhancing probate users’ experience of using MyHMCTS

Person typing on laptop

When someone close to us dies, applying for probate can be a daunting prospect at a difficult time and we know that a bad experience can add to an already stressful and sensitive situation. Since October 2019 over 60,000 applications …

Working together in the safest way possible to keep justice going

Our Acting CEO, Kevin Sadler talks about working together in the safest way possible to keep justice going for every complainant, victim, witness and defendant during the coronavirus pandemic.