Coming to court can be a daunting experience for anyone, but it can be an even bigger challenge for the most vulnerable in our society, especially during the exceptional circumstances we’ve experienced through COVID-19. Our Vulnerability Action Plan details the measures we’ve taken during COVID-19 and what we’ll be doing in the future.
Customer experience and research
When someone close to us dies, applying for probate can be a daunting prospect at a difficult time and we know that a bad experience can add to an already stressful and sensitive situation. Since October 2019 over 60,000 applications …
Head of user-centred Design, Sam Brierley, blogs on our updated 'Find a court or tribunal’ tool and how this update will improve the service for all users.
Our Acting CEO, Kevin Sadler talks about working together in the safest way possible to keep justice going for every complainant, victim, witness and defendant during the coronavirus pandemic.
A blog post from Mike Brazier, on how we’re offering different types of support and testing different ways of delivering them to users who want to use our online services but need a little help.
A blog post from Luke Fusi in which he talks about our work with Policy Lab and gathering some of the public perceptions of open justice.
A blog post from Sidonie Kingsmill on how HMCTS is applying principles of performance management to the justice system
A blog post from Olivia Jorgensen-Aitchison, who talks about how the reform programme is putting the people who use our services at the heart of our redesign.
A blog post from Sidonie Kingsmill on how HMCTS is using user experience principles in the administration of justice.
A blog post from Susan Acland-Hood, HMCTS CEO in which she talks about court closures and access to justice.