A blog post from Sidonie Kingsmill on how HMCTS is applying principles of performance management to the justice system
Customer experience and research
A blog post from Olivia Jorgensen-Aitchison, who talks about how the reform programme is putting the people who use our services at the heart of our redesign.
A blog post from Sidonie Kingsmill on how HMCTS is using user experience principles in the administration of justice.
A blog post from Susan Acland-Hood, HMCTS CEO in which she talks about court closures and access to justice.
An interview with Andy Cox, HMCTS Head of Estates Policy who talks about our estates strategy and having fewer, better buildings.
Interview with Sidonie Kingsmill, HMCTS Customer Director on how we are supporting access to justice services for vulnerable users.
A guest blog from John, a solicitor working in London who talks about his experience of court security at HMCTS.
A guest blog post from Vanessa, a G4S Security Supervisor in Manchester. Vanessa talks about her experiences after became a security officer 20 years ago.
A blog post from Susan Acland-Hood in which she talks about HMCTS co-hosting (with the Society for Computers and Law) the first international forum on online courts. The event will run over two days, and will provide an opportunity to showcase the cutting edge of digital reform from jurisdictions around the world.
A blog post from Susan Acland-Hood that talk about the results of the independent process evaluation into the video hearing pilot. The pilot has been testing user experiences - of the appellant, judges and officials in HMRC – of those participating in a real hearing in a tax tribunal.