Head of user-centred Design, Sam Brierley, blogs on our updated 'Find a court or tribunal’ tool and how this update will improve the service for all users.
Customer experience and research
Our Acting CEO, Kevin Sadler talks about working together in the safest way possible to keep justice going for every complainant, victim, witness and defendant during the coronavirus pandemic.
A blog post from Mike Brazier, on how we’re offering different types of support and testing different ways of delivering them to users who want to use our online services but need a little help.
A blog post from Luke Fusi in which he talks about our work with Policy Lab and gathering some of the public perceptions of open justice.
A blog post from Sidonie Kingsmill on how HMCTS is applying principles of performance management to the justice system
A blog post from Olivia Jorgensen-Aitchison, who talks about how the reform programme is putting the people who use our services at the heart of our redesign.
A blog post from Sidonie Kingsmill on how HMCTS is using user experience principles in the administration of justice.
A blog post from Susan Acland-Hood, HMCTS CEO in which she talks about court closures and access to justice.
An interview with Andy Cox, HMCTS Head of Estates Policy who talks about our estates strategy and having fewer, better buildings.
Interview with Sidonie Kingsmill, HMCTS Customer Director on how we are supporting access to justice services for vulnerable users.