A blog post from Jo Nowakowska from HMCTS's new Customer Directorate. Jo explains how she is currently implementing an online complaints channel (Resolver) for HMCTS. Not only will this make it easier for our customers to submit a complaint but we’ll also be able to respond more effectively and deliver improvements to our customer services.
Customer experience and research
Hello, my name is Hywel Hughes and I’m Head of Welsh Language Services at HMCTS. As more and more of our services become available digitally, it’s important these services become equally accessible to those who wish to interact with us through the Welsh language.