Interview with Sidonie Kingsmill, HMCTS Customer Director on how we are supporting access to justice services for vulnerable users.
Customer experience and research
A guest blog from John, a solicitor working in London who talks about his experience of court security at HMCTS.
A guest blog post from Vanessa, a G4S Security Supervisor in Manchester. Vanessa talks about her experiences after became a security officer 20 years ago.
A blog post from Susan Acland-Hood in which she talks about HMCTS co-hosting (with the Society for Computers and Law) the first international forum on online courts. The event will run over two days, and will provide an opportunity to showcase the cutting edge of digital reform from jurisdictions around the world.
A blog post from Susan Acland-Hood that talk about the results of the independent process evaluation into the video hearing pilot. The pilot has been testing user experiences - of the appellant, judges and officials in HMRC – of those participating in a real hearing in a tax tribunal.
The move of court and tribunal forms and guidance from form finder to GOV.UK is now complete. From today, when you search for a form or guidance document, your search results will come from GOV.UK.
Mike Brazier from the HMCTS Assisted Digital team takes a look at how HMCTS is supporting people who are less confident using online systems to navigate our new online services.
Following on from the recent migration of court and tribunal forms, we’re moving form finder search to GOV.UK.
A further blog post from Wynne Keenan and Liz Olney that details from today (21 March 2018) HMCTS started to move court and tribunal forms to GOV.UK.
In follow-up blog post Wynne Keenan and Liz Olney provide more details on moving court and tribunal forms to GOV.UK on 21 March 2018. In this post Wynne and Liz explain more about what’s changing and what’s not.