A blog post from Susan Acland-Hood that talk about the results of the independent process evaluation into the video hearing pilot. The pilot has been testing user experiences - of the appellant, judges and officials in HMRC – of those participating in a real hearing in a tax tribunal.
Customer experience and research
The move of court and tribunal forms and guidance from form finder to GOV.UK is now complete. From today, when you search for a form or guidance document, your search results will come from GOV.UK.
Mike Brazier from the HMCTS Assisted Digital team takes a look at how HMCTS is supporting people who are less confident using online systems to navigate our new online services.
Following on from the recent migration of court and tribunal forms, we’re moving form finder search to GOV.UK.
A further blog post from Wynne Keenan and Liz Olney that details from today (21 March 2018) HMCTS started to move court and tribunal forms to GOV.UK.
In follow-up blog post Wynne Keenan and Liz Olney provide more details on moving court and tribunal forms to GOV.UK on 21 March 2018. In this post Wynne and Liz explain more about what’s changing and what’s not.
A blog by Susan Acland-Hood in which she details how some of our courts and tribunals buildings can be uncomfortable and difficult to use, even at the best of times. Susan confirms we are well aware of these challenges, and we’re doing everything we can with the resources available to improve the situation now and in the longer term through our reform programme.
Wynne Keenan and Liz Olney talk about our plans to make it easier for users to find the forms they need by moving HMCTS forms to GOV.UK from 21 March 2018. We currently make a large number of court and tribunal published forms and guidance notes available through the form finder website. This is used by over 300,000 users each month, and has been online since 2004.
A blog post from Susan Acland-Hood in which she talks about what is planned on courts and tribunals reform over the next 18 months. This includes taking the things we’ve begun to develop so far and building them out further.
A blog post from Mike Brazier who work in HMCTS’s Accessibility and Inclusion Team. Mike talks about how his team is responsible for ensuring we help and support people who are not online make sure that they can also experience the benefits of using our online services.