Customer experience and research

Ensuring our justice system fits the needs of those it serves

Susan Acland-Hood, 21 July 2017 - Civil, Court and tribunal reform, Crime, Customer experience and research

A blog from Susan Acland-Hood, the Chief Executive of HM Courts and Tribunals Service about looking at options to use court and tribunal buildings in a more flexible way, letting people have their cases heard outside the current traditional 10am to 4:30pm court day.

HMCTS is introducing a new online complaints channel

Jo Nowakowska, 24 February 2017 - Customer experience and research, Digital services

A blog post from Jo Nowakowska from HMCTS's new Customer Directorate. Jo explains how she is currently implementing an online complaints channel (Resolver) for HMCTS. Not only will this make it easier for our customers to submit a complaint but we’ll also be able to respond more effectively and deliver improvements to our customer services.

Welsh language services at HMCTS

Hywel Hughes, 9 August 2016 - Customer experience and research, Digital services

Hello, my name is Hywel Hughes and I’m Head of Welsh Language Services at HMCTS. As more and more of our services become available digitally, it’s important these services become equally accessible to those who wish to interact with us through the Welsh language.

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