How we used performance data to improve the user journey on our Online Civil Money Claims service
Posted by:
Angelina Bogdan - performance analyst, HMCTS User Experience, Posted on:
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Categories:
Digital services, Working at HMCTS
Performance analyst Angelina explains how we identified a problem with the Online Civil Money Claims post-application process and what we did to fix it. This is the second in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
