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Angelina Bogdan - performance analyst, HMCTS User Experience

How we used performance data to improve the user journey on our Online Civil Money Claims service

Performance analyst Angelina explains how we identified a problem with the Online Civil Money Claims post-application process and what we did to fix it. This is the second in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.