Performance analyst Angelina explains how we identified a problem with the Online Civil Money Claims post-application process and what we did to fix it. This is the second in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
Lead interaction designer, Ros, and lead content designer, Nad, reflect on how they came together to upskill content designers to create and edit digital prototypes.
This is the first in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
Common Platform will go live in selected criminal courts in July and August.
In April, the Divorce, Dissolution and Separation Act 2020 came into force. Find out how we’ve developed an online service to accommodate the change in law.
Common Platform is the case management system being implemented in our criminal courts. It’s at the heart of our large-scale plans to reform the justice system.
As part of our commitment to open justice, we're developing a new service that will modernise and improve how members of the public, the media and legal professionals find court and tribunal hearing lists.
Lisa Shotton, HMCTS Head of Crime (north east), shares the details and benefits of a fully remote court.
Fitting together all the pieces when hearing a murder trial is always challenging for the Crown Court. Add in multiple defendants and the impact of essential safety measures, and the picture becomes even more complicated. Laura Connor outlines helped hear a complex trial in this blog.
When someone close to us dies, applying for probate can be a daunting prospect at a difficult time and we know that a bad experience can add to an already stressful and sensitive situation. Since October 2019 over 60,000 applications …
[English] - [Cymraeg] As restrictions ease and we exit lockdown, I’ve been reflecting on the huge impact of the pandemic on all our lives. It has marked us in ways we could never have imagined. For some of us, it …