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Digital services

How we used performance data to improve the user journey on our Online Civil Money Claims service

Performance analyst Angelina explains how we identified a problem with the Online Civil Money Claims post-application process and what we did to fix it. This is the second in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.

Developing digital prototyping skills: how interaction designers trained content designers

Lead interaction designer, Ros, and lead content designer, Nad, reflect on how they came together to upskill content designers to create and edit digital prototypes.

This is the first in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.

How tech solutions helped hear a complex murder trial

Posted by: , Posted on: - Categories: Court and tribunal reform, Crime, Digital services

Fitting together all the pieces when hearing a murder trial is always challenging for the Crown Court. Add in multiple defendants and the impact of essential safety measures, and the picture becomes even more complicated. Laura Connor outlines helped hear a complex trial in this blog.

Collaborating is key to enhancing probate users’ experience of using MyHMCTS

Person typing on laptop

When someone close to us dies, applying for probate can be a daunting prospect at a difficult time and we know that a bad experience can add to an already stressful and sensitive situation. Since October 2019 over 60,000 applications …