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Blog Inside HMCTS

Organisations:
HM Courts & Tribunals Service, Ministry of Justice

Improving efficiency and service quality in our magistrates’ courts

Posted by: , Posted on: - Categories: Training and support, Tribunals, User experience and research, Working at HMCTS

Our Courts and Tribunals Service Centres are improving efficiency in magistrates’ courts by handling most phone enquiries centrally. This reduces court workloads and speeds up case processing, benefitting professionals and the public.

The Final Countdown: Reflecting on the modernisation journey for courts and tribunals

Posted by: , Posted on: - Categories: Civil, Court and tribunal reform, Crime, Digital services, Family, Interviews, Podcast, Tribunals, User experience and research
A navy blue microphone appears on a white background. Above this the outline of a pink speech bubble is seen with the words 'Inside HMCTS' displayed within.

The HMCTS Reform Programme was a once-in-a-lifetime opportunity to transform the way people access and engage with the justice system. In this episode, we reflect on its impacts, the challenges the programme faced along the way, and what the future holds for HMCTS.

All of us might need the justice system one day: what can you expect and how has HMCTS reform made things better?

Posted by: , Posted on: - Categories: Civil, Court and tribunal reform, Family, Tribunals

The justice system can become a part of our lives when we least expect it, whether it’s for probate, money claims, or tribunal appeals. HMCTS reform have made these services more efficient and accessible, ensuring a smoother experience.

Modernising Crime Services: Reflecting on Reform's Impact

Posted by: , Posted on: - Categories: Court and tribunal reform, Digital services, User experience and research

As we conclude our Reform Programme, the Common Platform digital system has streamlined case processing, improving efficiency and transparency. While challenges remain, we've made significant progress toward a more effective and accessible justice system.

Building the Future of Criminal Justice: Our Vision for 2025 and Beyond (Part 2)

Posted by: , Posted on: - Categories: Court and tribunal reform, Digital services, General, User experience and research

Operations Director, Daniel Flury outlines the vision for a more efficient criminal justice system by 2025, focusing on streamlining processes, improving case management, and investing in technology and people to create a more accessible and responsive system.

The State of Play In Our Criminal Courts: Challenges and Current Actions (Part 1) 

Posted by: , Posted on: - Categories: Court and tribunal reform, General, User experience and research

Daniel Flury, Operations Director at HMCTS, discusses the ongoing challenges in the criminal courts and the actions being taken to improve efficiency and reduce delays. From addressing case backlogs to streamlining processes, he outlines key efforts to strengthen the justice system.

Shining a light on interpreting in our courts and tribunals

Posted by: , Posted on: - Categories: Court and tribunal reform, General, Training and support, User experience and research

Interpreters are a vital part of the justice system. Through their skills we meet our duty to provide access to justice and ensure everyone involved in a hearing can understand proceedings.

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