Performance analyst Angelina explains how we identified a problem with the Online Civil Money Claims post-application process and what we did to fix it. This is the second in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
Working at HMCTS
Lead interaction designer, Ros, and lead content designer, Nad, reflect on how they came together to upskill content designers to create and edit digital prototypes.
This is the first in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
Kara Gallear, HMCTS Crime Live Services, explains her role in making sure that the magistrates’ and the Crown Courts were ready for the Police, Crime, Sentencing and Courts Act 2022 changes.
Amy Caldwell-Nichols, HMCTS Deputy Director, Head of Insights and Analytics, writes about the data strategy used by HMCTS to make accessing court services as straight-forward as possible.
Responding to, and recovering from, the impact of the pandemic has been a real team effort. Whether it’s large scale national projects running at pace to deliver more capacity for court hearings, or creative solutions to challenges faced by individual …
As Delivery Director in Wales, I’ve seen first-hand how, over the last 18 months, it’s the challenging times that bring people together to work towards a common goal.
Head of Corporate Relations, Caroline Olaiya, takes time to reflect on how HMCTS has built productive relationships with stakeholders over the course of the pandemic.
A blog from Zoe Blake, Delivery Director at HMCTS, about how Courts and Tribunals Service Centres are making a real difference to those seeking access to justice.
Since returning to the Ministry of Justice as Permanent Secretary earlier this year, I have been struck by the great progress HMCTS has made, both in both keeping justice moving throughout the past year, and also on its reform journey this past decade.
[English] - [Cymraeg] Did you know that HMCTS employs more lawyers than any other government department? There are currently more than 1,280 of us here, including justices’ legal advisers and lawyers in the Royal Courts of Justice. I’m Head of …