I would like to draw defence practitioners’ attention to the Citizens Advice Witness Service which is funded by MOJ and offers free, independent and impartial support for defence and prosecution witnesses in every criminal court in England and Wales. The Witness Services provides practical information about the process as well as emotional support to help witnesses feel more confident about giving evidence.
Over the last year, we’ve recruited 13 user testers into the Criminal Justice System Common Platform Programme. Over that time, we’ve experimented with a number of on-boarding processes, with varying results. We needed to get people up to speed quickly about the technologies that we’re using, the application that we’re building and the domain language and context that goes with them.
On 22 September 2016 I gave a presentation to the National Digital Practitioners’ Working Group summarising interim findings of the two-factor authentication survey which I mentioned in my last blog post. In summary the majority of practitioners have access to a smart phone, would be able and willing to install an app on their smart phone to provide an access code.
One of GDS’s design principles is ‘Do the hard work to make it simple’. This is directed at transformational programmes like the Common Platform and the delivery teams working within it. Right now, those of us working in the Common Platform Programme are living out the reality of this principle – we’re working hard to uncover the essence of the Criminal Justice System (CJS) so that we have clean, clear service design that feels simple to use.
This blog post from Leanne Galbraith details information from the National Digital Practitioners’ Working Group on 28 July in which we presented a session that sought views of defence practitioners in relation to two-factor authentication. Leanne also details information from the National Digital Practitioners’ Working Group on 25 August 2016 in which we presented a session on the importance of security.
On the 13 July 2016 our Common Platform User Research team attended Liverpool Crown Court to interview three defence practitioners. The practitioners were asked a number of questions about their current ways of working. I’ve detailed a summary of their answers in this blog post.
I thought it would be good to give defence practitioners some advance notice of business changes you may consider making, so your organisation is ready for the Criminal Justice System Common Platform. Rather than waiting for a third party to grant you access or send you information by secure email, you can register cases against your organisation and access case materials.
Each month I host a show and tell session with defence practitioners. It’s an opportunity to show the work we have done so far, invite comment and improve on the work we have already done.
Hello, I’m Fiona Salih, Project Manager for Common Technology Services. I’m writing this blog to confirm the great news that the Video Upgrade Programme has reach an important milestone. As of 15 July 2016, we’ll have installed and/or upgraded video conferencing equipment in over 350 court rooms across the HMCTS estate.
I’m delighted to say that we’ve recently successfully piloted the application and published magistrates’ digital rotas in 17 local justice areas. National roll out of the application across England and Wales started on 3 May 2016.