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Court and tribunal reform

Global Effort: Ensuring justice for all

Posted by: , Posted on: - Categories: Court and tribunal reform, Podcast, User experience and research
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In this episode of Inside HMCTS, we delve into the recent OECD (Organisation for Economic Co-operation and Development) Global Roundtable on Access to Justice held in Ottawa, Canada. Join us as we explore the innovative approaches and practical strategies being implemented to improve access to justice worldwide.

Life in a county court: My experience as a delivery manager

Posted by: , Posted on: - Categories: Court and tribunal reform, General, Working at HMCTS

Susie Basi, Delivery Manager for Clerkenwell and Shoreditch County Court was recently awarded the Jeremy Chaplin Memorial Award for outstanding services to court users by the Civil Court Users Association. In this blog she explains what it’s like to run a busy county court.

Preparing for the requirement to mediate in small claims: What you need to know

Posted by: and , Posted on: - Categories: Civil, Court and tribunal reform

Mediation is soon to be an integral part of the small claims process, meaning parties will need to attend an appointment to try and resolve their case ahead of having a court hearing. Rosemary Rand, Deputy Director and Service Owner for Civil, and Chris Kane, Head of the Small Claims Mediation Service, explain why the service is changing and what the benefits are.

Getting it right for civil, family and tribunals reform

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Our Civil, Family and Tribunals Programme Director Rachel Hunt explains how reform across the jurisdictions will move forward to get the technology right and provide a more reliable and consistent service for public and professional users.

Rebalancing our operational priorities

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HMCTS CEO Nick Goodwin outlines adjustments to the Reform Programme to boost efficiency and functionality of our existing technology, as well as provide a more consistent and reliable service for public and professional users.