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Supporting vulnerable users during COVID-19 and beyond

Posted by: , Posted on: - Categories: COVID-19, User experience and research

Coming to court can be a daunting experience for anyone, but it can be an even bigger challenge for the most vulnerable in our society, especially during the exceptional circumstances we’ve experienced through COVID-19. Our Vulnerability Action Plan details the measures we’ve taken during COVID-19 and what we’ll be doing in the future.

How tech solutions helped hear a complex murder trial

Posted by: , Posted on: - Categories: Court and tribunal reform, Crime, Digital services

Fitting together all the pieces when hearing a murder trial is always challenging for the Crown Court. Add in multiple defendants and the impact of essential safety measures, and the picture becomes even more complicated. Laura Connor outlines helped hear a complex trial in this blog.

Collaborating is key to enhancing probate users’ experience of using MyHMCTS

Posted by: , Posted on: - Categories: Court and tribunal reform, Digital services, Family, User experience and research
Person typing on laptop

When someone close to us dies, applying for probate can be a daunting prospect at a difficult time and we know that a bad experience can add to an already stressful and sensitive situation. Since October 2019 over 60,000 applications …

Going further to support intimidated witnesses

Posted by: , Posted on: - Categories: Court and tribunal reform, Crime

Witnesses may face difficulty when required to present evidence at trial. After a successful pilot of special measures to protect vulnerable witnesses, HMCTS is rolling out section 28 across England and Wales to allow witnesses to pre-record their cross examination and preserve the course of justice.