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Developing a user research community to improve our digital services

Find out how our user research team work together to share best practice and help teams to design and deliver user-centred services. This is the fourth and final blog post in a series from our user-centred design team on how we ensure we design services with the user at the forefront.

Improving access to justice by encouraging early engagement with legal representation

Posted by: , Posted on: - Categories: Crime, Customer experience and research
A poster with the UK Government crest saying: Know what do next? Ask for legal advice and support from a solicitor. You can find a solicitor on GOV.UK www.gov.uk/find-a-legal-adviser

Read about our joint behavioural pilot with police forces in Norfolk and Suffolk, where we’re promoting early engagement with legal representation in police custody.

How we used performance data to improve the user journey on our Online Civil Money Claims service

Performance analyst Angelina explains how we identified a problem with the Online Civil Money Claims post-application process and what we did to fix it. This is the second in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.

Developing digital prototyping skills: how interaction designers trained content designers

Lead interaction designer, Ros, and lead content designer, Nad, reflect on how they came together to upskill content designers to create and edit digital prototypes.

This is the first in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.