Inside HMCTS

Celebrating inclusivity: Deaf jurors in our courts

Sian Wharton-Goodman, Senior Communications Manager, 3 December 2023 - Court and tribunal reform, Crime, Interviews

Legislative changes to the Police, Crime, Sentencing and Courts Act now allow British Sign Language (BSL) interpreters to enter the jury deliberation room as a thirteenth person. We caught up with Karen, who made history last year at Croydon Crown Court becoming the first deaf person to complete jury service.

Improving accessibility in our courts and tribunals

Mike Williams, Deputy Director of Service Excellence, 28 November 2023 - Court and tribunal reform, Customer experience and research, Training and support

Mike Williams, Deputy Director of Service Excellence at HMCTS, writes about how we are improving court accessibility and supporting people who have disabilities or require reasonable adjustments.

Reducing the heat: what to expect from our online divorce service

HMCTS Communications, 17 November 2023 - Court and tribunal reform, Family, Podcast

In the first episode of our brand new podcast Inside HMCTS, we discuss the benefits of a modernised divorce process.

Improving access to justice across HMCTS

Luc Altmann, 16 November 2023 - Court and tribunal reform, Customer experience and research

Luc Altmann, HMCTS Head of Insight shares how we’re assessing access to justice in our reformed services and using the information to improve outcomes for court users.

Sharing the work of the Court of Protection

Mala Nair, acting Operations Manager at the Court of Protection, 26 October 2023 - Court and tribunal reform, General

Mala Nair, acting Operations Manager at the Court of Protection, writes about how it helps people who cannot make decisions for themselves.

Should we return to face-to-face research?

Inge Salom, Senior User Researcher, 8 September 2023 - Customer experience and research

Since the pandemic remote research has become common practice; the HMCTS user research team conducted a workshop to explore the pros and cons of remote vs in person research, in particular looking at testing at a laboratory or facility.

Participating in a worldwide justice community

Ed Wagstaff, HMCTS Business Strategy Director, 29 August 2023 - General

The importance of collaborating with modernising programmes around the world, sharing successes and challenges facing the HMCTS Reform Programme.

People, progress and purpose in the criminal courts

Nick Goodwin - Chief Executive, HMCTS, 17 July 2023 - Court and tribunal reform, Crime

Nick Goodwin, CEO of HMCTS, provides an update on the progress and performance within our criminal courts.

Helping people navigate the justice system: signposting in action

Charlotte Rook, Support Through Court Regional Manager, 12 July 2023 - Training and support

Following Miriam Davidson’s blog on our signposting strategy Charlotte Rook, at Support Through Court, shares what happens after we signpost a person to their charity for help.

Sharing the HMCTS change framework across government

Rachel Green - Lead CFT Business Architect, 8 June 2023 - Court and tribunal reform, General, Training and support

Our business architecture team is sharing knowledge and learning from its work on the HMCTS Reform Programme with other public sector bodies.

Blog Inside HMCTS

Celebrating inclusivity: Deaf jurors in our courts

Improving accessibility in our courts and tribunals

Reducing the heat: what to expect from our online divorce service

Improving access to justice across HMCTS

Sharing the work of the Court of Protection

Should we return to face-to-face research?

Participating in a worldwide justice community

People, progress and purpose in the criminal courts

Helping people navigate the justice system: signposting in action

Sharing the HMCTS change framework across government

Listen to our podcast 🎙️

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