We know not everyone has the access, skills or confidence to use online services. From April 2027, changes to our Digital Support Service will help more people access justice and improve support for some of our most disadvantaged users.
In this episode, we are joined by Richard from the Royal Courts of Justice Estates Office to explore the history of this iconic building, from its construction in the 1880s to its connections with Queen Victoria, who watched barristers arguing below from a balcony, in an area that became known as the 'bear garden'.
Courts and tribunals in England and Wales, and non-devolved tribunals in Scotland, are changing. The way we present evidence and run hearings today looks very different to how it did a few years ago. Evidence is often shared as video, …
We want to use court time as effectively as possible. That means making sure that, where possible, cases are ready to proceed when they come before a judge. As part of our wider work to tackle delays and improve the way the justice system works, HMCTS and the Ministry of Justice are exploring where artificial …
In this episode of Inside HMCTS, Melissa visits Derby Justice Centre, joined by senior legal advisor Glyn to explore the history of the Shire Hall, built in 1665, from its origins as a mediaeval court and public entertainment space to its links with the Pentrich Martyrs and a hidden underground dungeon.
Behind every case that comes through our criminal courts is a person. They could be a witness who must relive a frightening experience to give their evidence. Sometimes it's a member of the public serving on a jury. And sometimes it's someone who, for reasons of disability or vulnerability, needs the system to adapt a little so that they …
In this episode of Inside HMCTS, Matt from our counter fraud team explains how scammers are targeting the public by pretending to be HMCTS. He shares the warning signs to look out for, how to spot fraudulent calls and emails, what to do if you think you've been targeted, and where to report suspicious activity. …
User-centred design plays an important role in helping us create services that are simpler more accessible. In this blog, we explore how our content and interaction designers are improving justice services across HMCTS, and why we're recruiting senior leaders to help shape the future of services used by millions of people.
User-centred design helps us create justice services that work for the people who use and deliver them. Learn how HMCTS is growing its design capability to support service improvement, build expertise and shape the future of justice services.
Tracy Parker-Priest reflects on a year of significant change across tribunals, from increased digital uptake to implementing new policy change. She shares what's been achieved, what's ahead, and how tribunals are continuing to serve the people who need them most.
Rupert Morgan, Property Director at HMCTS, reflects on a year of real progress from a new courthouse roof in Nottingham to a brand new tribunals centre in London and looks ahead to an ambitious programme of investment and improvement.
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