Improvements to victim and witness rooms

Improvements to victim and witness rooms

A blog post from Liz Olney, Deputy Director for Customer Change and Innovation at HMCTS. Liz shares our recent work to transform our victim and witness rooms. We see over 156,000 individuals coming to court to give evidence each year and rely on evidence provided by victims and witnesses to support the carriage of justice. It’s important we provide the best environment so that individuals can present their cases well.

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Making a plea online for traffic offences has got easier

Posted by: , Posted on: - Categories: Crime, Digital services

A blog post from Katie Dean, HMCTS Service Manager for the Make a Plea service for traffic offences, which completed national roll out earlier this year. In this blog post Katie talks about how all members of the public charged with summary-only non-imprisonable motoring offences are given the opportunity to submit their plea online, instead of by post.

How remote working will give users and courts greater flexibility

Posted by: , Posted on: - Categories: Civil, Crime, Digital services, Family, Transformation - Courts and Tribunals 2022

A blog post from Fiona Rutherford, which discusses the implementation of remote working, specifically virtual hearings. Fiona talks about the opportunities (and responsibility) presented by the ‘once in a generation’ £1 billion investment in our courts and tribunals. This work will re-shape how we enable access to the justice system and how we deliver our reformed public services in the future.

Ensuring our justice system fits the needs of those it serves

Posted by: , Posted on: - Categories: Civil, Crime, Customer experience and research, Transformation - Courts and Tribunals 2022

A blog from Susan Acland-Hood, the Chief Executive of HM Courts and Tribunals Service about looking at options to use court and tribunal buildings in a more flexible way, letting people have their cases heard outside the current traditional 10am to 4:30pm court day.

Transforming Civil Justice – an update on the civil money claims procedure

Posted by: , Posted on: - Categories: Civil, Digital services
group of people standing behind desks

A blog post from Clare Galloway, Service Manager for the Civil Money Claims project. Claire provides an update on how we are developing a new digital service for lower value money claims which will provide a simple process for individuals and businesses to resolve disputes. This service will use a mix of technology, conciliation and judicial resolution allowing users to resolve money claim disputes in a simple, accessible and proportionate way.