Senior service designer, Leanne, explains what it’s like designing services within the family jurisdiction. This is the third in a series of blog posts from our User Experience and Insight team on how we make sure we design and deliver our digital services with the user at the forefront.
Find out how our user research team work together to share best practice and help teams to design and deliver user-centred services. This is the fourth and final blog post in a series from our user-centred design team on how we ensure we design services with the user at the forefront.
Read about our joint behavioural pilot with police forces in Norfolk and Suffolk, where we’re promoting early engagement with legal representation in police custody.
Performance analyst Angelina explains how we identified a problem with the Online Civil Money Claims post-application process and what we did to fix it. This is the second in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
Lead interaction designer, Ros, and lead content designer, Nad, reflect on how they came together to upskill content designers to create and edit digital prototypes.
This is the first in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
Sharing expertise with India’s justice system, tackling a backlog of 31 million criminal cases in a modernised system where judges are responsible for managing courts.
British Sign Language (BSL) interpreters can now support deaf jurors in our deliberation rooms. Find out how we prepared for it.
Following a change in the law, broadcast news channels can now air judges’ sentencing remarks from the Crown Court for the first time. Find out how we prepared for it.
Kara Gallear, HMCTS Crime Live Services, explains her role in making sure that the magistrates’ and the Crown Courts were ready for the Police, Crime, Sentencing and Courts Act 2022 changes.
Common Platform will go live in selected criminal courts in July and August.
In April, the Divorce, Dissolution and Separation Act 2020 came into force. Find out how we’ve developed an online service to accommodate the change in law.