Building improvements underway as we overcome extra challenges caused by bad weather

Building improvements underway as we overcome extra challenges caused by bad weather

A blog by Susan Acland-Hood in which she details how some of our courts and tribunals buildings can be uncomfortable and difficult to use, even at the best of times. Susan confirms we are well aware of these challenges, and we’re doing everything we can with the resources available to improve the situation now and in the longer term through our reform programme.

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Court and tribunal forms are moving to GOV.UK

Posted by: and , Posted on: - Categories: Civil, Crime, Customer experience and research, Family, Tribunals

Wynne Keenan and Liz Olney talk about our plans to make it easier for users to find the forms they need by moving HMCTS forms to GOV.UK from 21 March 2018. We currently make a large number of court and tribunal published forms and guidance notes available through the form finder website. This is used by over 300,000 users each month, and has been online since 2004.

Video hearings can make a difference for court and tribunal users

Posted by: , Posted on: - Categories: Civil, Crime, Digital services, Family, Transformation - Courts and Tribunals 2022, Tribunals

Susan Acland-Hood explains that one important part of our overall reform programme to build a more modern, accessible and efficient justice system, is to enable our courts to make greater use of video technology. Susan details that with increasing sophistication in the technology available, we believe it can play an even greater role in the future and in particular, could enable some hearings to take place without the need for a physical courtroom altogether.

Designing a public law service to meet user needs

Posted by: , Posted on: - Categories: Digital services, Family, Transformation - Courts and Tribunals 2022

Emma Petty, Service Manager for the Public Law project provides an update on the project, its aims, and how it will be delivered. Our Public Law project sits in the family jurisdiction and forms part of the wider HMCTS £1bn reform programme. In October 2017, we set out our intention to reform the service around taking a public law case to and through court.

Successful reform roadshows - more dates announced...

Posted by: , Posted on: - Categories: Civil, Crime, Digital services, Family, Transformation - Courts and Tribunals 2022, Tribunals

Susan Acland-Hood talks about our first three legal professional roadshows and how they were full of ideas, commitment and challenge that discussed the overall reform programme with a particular focus on scheduling and listing practice, flexible operating hours and virtual hearings.

Common Platform Identity and Access Management Service – more than just logging on and logging off

Posted by: , Posted on: - Categories: Crime, Digital services, Transformation - Courts and Tribunals 2022

A blog post from Linda Green on the Identity and Access Management service, the functionality within the Common Platform that allows different users to have an identity on the system and ability to sign in and access the various services. It also provides a service for administrators to create, update, manage and remove organisations and users.

Susan Acland-Hood sets out our priorities for the next phase of courts and tribunals reform

Posted by: , Posted on: - Categories: Civil, Crime, Customer experience and research, Digital services, Family, General, Transformation - Courts and Tribunals 2022, Tribunals

A blog post from Susan Acland-Hood in which she talks about what is planned on courts and tribunals reform over the next 18 months. This includes taking the things we’ve begun to develop so far and building them out further.

Next steps in testing our proposals for court hours pilots

Posted by: , Posted on: - Categories: Civil, Crime, Family, Transformation - Courts and Tribunals 2022, Tribunals

Susan Acland-Hood confirms that today, we are publishing the invitation to tender for an independent organisation to provide an effective assessment of the pilots along with a supporting prospectus, which sets out the rationale for testing flexible court operating hours, and invites views on the detail of how the pilots can best be carried out.