In our fourth episode of our Inside HMCTS podcast, we focus on how we’re making our courts and tribunals more accessible for everyone and how we are supporting people to use our online services.
Mike Williams, Deputy Director of Service Excellence at HMCTS, writes about how we are improving court accessibility and supporting people who have disabilities or require reasonable adjustments.
Luc Altmann, HMCTS Head of Insight shares how we’re assessing access to justice in our reformed services and using the information to improve outcomes for court users.
Since the pandemic remote research has become common practice; the HMCTS user research team conducted a workshop to explore the pros and cons of remote vs in person research, in particular looking at testing at a laboratory or facility.
Last week’s attendance at United Nations (UN) and Council of Europe events provided a global platform for HMCTS to share knowledge, challenges and learning from countries with shared ambitions for modernising justice systems.
Hywel Hughes, Head of the Welsh Language Unit at HMCTS, gives an update on the Welsh language services available across the courts and tribunals service.
Find out how our user research team work together to share best practice and help teams to design and deliver user-centred services. This is the fourth and final blog post in a series from our user-centred design team on how we ensure we design services with the user at the forefront.
Read about our joint behavioural pilot with police forces in Norfolk and Suffolk, where we’re promoting early engagement with legal representation in police custody.
As part of our commitment to open justice, we're developing a new service that will modernise and improve how members of the public, the media and legal professionals find court and tribunal hearing lists.
Coming to court can be a daunting experience for anyone, but it can be an even bigger challenge for the most vulnerable in our society, especially during the exceptional circumstances we’ve experienced through COVID-19. Our Vulnerability Action Plan details the measures we’ve taken during COVID-19 and what we’ll be doing in the future.
