Our Head of Insight, Luc Altmann, shares his experience of presenting at Organisation for Economic Co-operation and Development (OECD) Global Roundtable on Equal Access to Justice.
Luc Altmann, HMCTS Head of Insight shares how we’re assessing access to justice in our reformed services and using the information to improve outcomes for court users.
[English] - [Cymraeg] The Insight and User Research team is dedicated to using evidence to help make decisions across HMCTS. I want to tell you how we’ve been doing that over the last few months of the pandemic. The health …