Training and support

User research and insight during COVID-19

Luc Altmann, 30 July 2020 - Civil, Court and tribunal reform, Crime, Family, Training and support

[English] - [Cymraeg] The Insight and User Research team is dedicated to using evidence to help make decisions across HMCTS. I want to tell you how we’ve been doing that over the last few months of the pandemic. The health …

Court security: the view of a court support officer

Ella, 17 June 2019 - Training and support, Working at HMCTS

A blog post from Ella, who works as a court support officer in Bristol. Ella talks about court security and her role in assisting legal professionals and court users.

A solicitor's experience of court security at HMCTS

John (Guest author), 7 June 2019 - Customer experience and research, Training and support, Working at HMCTS

A guest blog from John, a solicitor working in London who talks about his experience of court security at HMCTS.

Helping people to use online services

Mike Brazier, 28 June 2018 - Court and tribunal reform, Customer experience and research, Digital services, General, Training and support

Mike Brazier from the HMCTS Assisted Digital team takes a look at how HMCTS is supporting people who are less confident using online systems to navigate our new online services.

Blog Inside HMCTS