Susan Acland-Hood talks about our first three legal professional roadshows and how they were full of ideas, commitment and challenge that discussed the overall reform programme with a particular focus on scheduling and listing practice, flexible operating hours and virtual hearings.
A blog post from Susan Acland-Hood in which she talks about what is planned on courts and tribunals reform over the next 18 months. This includes taking the things we’ve begun to develop so far and building them out further.
Susan Acland-Hood confirms that today, we are publishing the invitation to tender for an independent organisation to provide an effective assessment of the pilots along with a supporting prospectus, which sets out the rationale for testing flexible court operating hours, and invites views on the detail of how the pilots can best be carried out.
A blog post from Mike Brazier who work in HMCTS’s Accessibility and Inclusion Team. Mike talks about how his team is responsible for ensuring we help and support people who are not online make sure that they can also experience the benefits of using our online services.
The second in a series of blog posts from Susan Acland-Hood. The first one set out why reform is needed and why we need to do more to engage and talk more widely about what we’re doing. In this blog post Susan talks a bit more about the approach we are taking to reform, and why we are well set up to succeed and explains about what impact changes have already made.
A blog from Susan Acland-Hood on our plans to re-tender for an independent organisation to lead the evaluation work for the flexible operating hours pilot. At the same time, we’ll make more information available and spend more time with legal professionals in each jurisdiction, including those outside the pilot areas, to refine our plans. This will mean the pilots will now begin in February next year.
Susan Acland-Hood reflects on what she has learnt since she started as CEO of HMCTS last November. Susan explains her plans to write a set of blog posts that outline what we need to do, what we’ve done so far, what our plans are, and how to get involved in shaping HMCTS’s reforms for the future. This blog post focuses on her first-hand observations of our courts and tribunals system, its strength and value, but also the deep challenges it faces and the reasons why she believes only radical reform can make it flourish for the future.
A blog post from Robin Marchant explains how HMCTS is developing an online service for the Social Security and Child Support (SSCS) tribunal appeals process.
A blog post from Andrew Hyland who led the HMCTS Help with Fees project. The Help with Fees (also known as fee remission) service ensures the courts and tribunals are available and accessible to those who need them – regardless of their personal circumstances. If you apply for fee remission and are on certain benefits or on a low income you may not have to pay a court or tribunal fee, or you may get some money off.