Digital defence: NDPWG update November 2016

A post from Leanne Galbraith from when she chaired the National Digital Practitioners’ Working Group on 24 November 2016. Leanne explains that at the meeting Rhiannon Evans from Supporting Justice was a guest speaker on behalf of Citizen’s Advice. Rhiannon kindly volunteered to attend to support their campaign to improve the experience of defence and prosecution witnesses in the Criminal Justice System.

HMCTS is introducing a new online complaints channel

Computer screen shot

A blog post from Jo Nowakowska from HMCTS's new Customer Directorate. Jo explains how she is currently implementing an online complaints channel (Resolver) for HMCTS. Not only will this make it easier for our customers to submit a complaint but we’ll also be able to respond more effectively and deliver improvements to our customer services.

Common Platform Programme using video to communicate

A blog post from Jon Lock, Digital Communications Manager for the CJS Common Platform Programme (CJS CPP). Jon talks about how the CJS CPP is incorporating short videos to improve our communication messages to staff and stakeholders across the Criminal Justice System. The videos also aim to keep people updated with the progress we are making.

Help with Court and Tribunal Fees – a project manager’s view

Person using a laptop

A blog post from Andrew Hyland who led the HMCTS Help with Fees project. The Help with Fees (also known as fee remission) service ensures the courts and tribunals are available and accessible to those who need them – regardless of their personal circumstances. If you apply for fee remission and are on certain benefits or on a low income you may not have to pay a court or tribunal fee, or you may get some money off.