Performance analyst Angelina explains how we identified a problem with the Online Civil Money Claims post-application process and what we did to fix it. This is the second in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
Our estate is complex. We occupy a range of different types of buildings, including older and listed buildings which are not always easy to use, so need modernising to make them fit for purpose. When I first joined the organisation …
Have you ever stopped to consider what the criminal justice system looks like through the eyes of a victim? Or a witness?
Common Platform is the case management system being implemented in our criminal courts. It’s at the heart of our large-scale plans to reform the justice system.
Stopped probate applications can take more than double the amount of administrative time to issue compared to those we can issue on our first attempt. We could increase the number of grants issued by over 50,000 each year for practitioners if we work together to reduce the number of stopped applications.
As part of our commitment to open justice, we're developing a new service that will modernise and improve how members of the public, the media and legal professionals find court and tribunal hearing lists.
Kevin Sadler, Acting CEO of HMCTS, sent a letter of thanks to colleagues working in the justice system for their continued dedication, professionalism and support of courts and tribunals and all those who use them.
Lisa Shotton, HMCTS Head of Crime (north east), shares the details and benefits of a fully remote court.
Eve Miller discusses how we make sure our services are accessible for everyone and shares the feedback recently provided by a juror.
Amy Caldwell-Nichols, HMCTS Deputy Director, Head of Insights and Analytics, writes about the data strategy used by HMCTS to make accessing court services as straight-forward as possible.
Responding to, and recovering from, the impact of the pandemic has been a real team effort. Whether it’s large scale national projects running at pace to deliver more capacity for court hearings, or creative solutions to challenges faced by individual …