Since the pandemic remote research has become common practice; the HMCTS user research team conducted a workshop to explore the pros and cons of remote vs in person research, in particular looking at testing at a laboratory or facility.
Find out how we developed our safeguarding policy to protect people who might be at risk of abuse and neglect.
Our CEO Nick Goodwin gives an update on our reform progress so far.
Hywel Hughes, Head of the Welsh Language Unit at HMCTS, gives an update on the Welsh language services available across the courts and tribunals service.
Find out how our user research team work together to share best practice and help teams to design and deliver user-centred services. This is the fourth and final blog post in a series from our user-centred design team on how we ensure we design services with the user at the forefront.
Senior service designer, Leanne, explains what it’s like designing services within the family jurisdiction. This is the third in a series of blog posts from our User Experience and Insight team on how we make sure we design and deliver our digital services with the user at the forefront.
Read about our joint behavioural pilot with police forces in Norfolk and Suffolk, where we’re promoting early engagement with legal representation in police custody.
Performance analyst Angelina explains how we identified a problem with the Online Civil Money Claims post-application process and what we did to fix it. This is the second in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
Lead interaction designer, Ros, and lead content designer, Nad, reflect on how they came together to upskill content designers to create and edit digital prototypes.
This is the first in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
Sharing expertise with India’s justice system, tackling a backlog of 31 million criminal cases in a modernised system where judges are responsible for managing courts.
British Sign Language (BSL) interpreters can now support deaf jurors in our deliberation rooms. Find out how we prepared for it.