A blog post from Jo Nowakowska from HMCTS's new Customer Directorate. Jo explains how she is currently implementing an online complaints channel (Resolver) for HMCTS. Not only will this make it easier for our customers to submit a complaint but we’ll also be able to respond more effectively and deliver improvements to our customer services.
Hello, I’m Fiona Salih, Project Manager for Common Technology Services. I’m writing this blog to confirm the great news that the Video Upgrade Programme has reach an important milestone. As of 15 July 2016, we’ll have installed and/or upgraded video conferencing equipment in over 350 court rooms across the HMCTS estate.
I’m delighted to say that we’ve recently successfully piloted the application and published magistrates’ digital rotas in 17 local justice areas. National roll out of the application across England and Wales started on 3 May 2016.
We held our latest show and tell event for the defence community on 26 May, using an online meeting product. This followed our successful Defence Engagement Event at Liverpool QEII Court on the 10 May
I am a Duty Solicitor, an LAA Digital Champion and the CJS Common Platform Programme’s Business Product Owner for the Defence. I’ve been encouraging defence practitioners to get involved and put forward their views and ideas.
We have just delivered installing new presentation screens and ClickShare in over 500 courtrooms. I wanted to talk about this in more detail.
We’ve got one of the best legal systems in the world, but it’s crucial we move with the times and make best use of new technologies to deliver swifter and more efficient justice.
Welcome to this first blog post for ‘Inside HMCTS’, our regular update for stakeholders and customers. This blog aims to replace our various external newsletters that currently provide updates on our programmes and projects