HMCTS is introducing a new online complaints channel

Computer screen shot

A blog post from Jo Nowakowska from HMCTS's new Customer Directorate. Jo explains how she is currently implementing an online complaints channel (Resolver) for HMCTS. Not only will this make it easier for our customers to submit a complaint but we’ll also be able to respond more effectively and deliver improvements to our customer services.

Common Platform Programme using video to communicate

A blog post from Jon Lock, Digital Communications Manager for the CJS Common Platform Programme (CJS CPP). Jon talks about how the CJS CPP is incorporating short videos to improve our communication messages to staff and stakeholders across the Criminal Justice System. The videos also aim to keep people updated with the progress we are making.

Help with Court and Tribunal Fees – a project manager’s view

Person using a laptop

A blog post from Andrew Hyland who led the HMCTS Help with Fees project. The Help with Fees (also known as fee remission) service ensures the courts and tribunals are available and accessible to those who need them – regardless of their personal circumstances. If you apply for fee remission and are on certain benefits or on a low income you may not have to pay a court or tribunal fee, or you may get some money off.

National Digital Practitioners Working Group meetings

Every month the National Digital Practitioners’ Working Group meetings are arranged. These meetings are for defence practitioners to raise any digital issues they may be currently experiencing within the Criminal Justice system plus the opportunity to showcase the latest developments within the Criminal Justice System Common Platform Programme.

Digital defence – defence witness service

I would like to draw defence practitioners’ attention to the Citizens Advice Witness Service which is funded by MOJ and offers free, independent and impartial support for defence and prosecution witnesses in every criminal court in England and Wales. The Witness Services provides practical information about the process as well as emotional support to help witnesses feel more confident about giving evidence.

One eye on the horizon – a design ethos for national infrastructure microservices

Agile delivery allows for the iterative and evolving design and implementation of services to meet user needs – and this is a good thing. The challenge this can face, however, is that designs can focus on the Minimum Viable Product and so when products start scaling or have additional contexts applied, the system can need substantial re-engineering or re-implementation to address these challenges.