Reducing the heat: what to expect from our online divorce service - podcast transcript
[English] - [Cymraeg] Michelle: I felt like I was filling in a form from the 1950s. And I remember thinking I work in the court system, so why don't I...
[English] - [Cymraeg] Michelle: I felt like I was filling in a form from the 1950s. And I remember thinking I work in the court system, so why don't I...
[English] - [Cymraeg] Working alongside our justice partners, we’ve made significant progress towards the vision for reform we set out in 2016. Our core principles – to be just, proportionate...
...support when filling out online forms independently, and Rosie Deigan from the We Are Group, an organisation which supports people who don't have the digital skills to fill out online...
...the online process or simply providing confidence so that they can self-serve when engaging with our online services. Webchat For people who are comfortable using online services, but who might...
[English] - [Cymraeg] On 24 November 2016 I chaired the National Digital Practitioners’ Working Group. Rhiannon Evans from Supporting Justice was our guest speaker on behalf of Citizen’s Advice. Rhiannon...
[English] - [Cymraeg] Hello, I’m Liz Olney the Deputy Director for Customer Change and Innovation at HMCTS. I want to share with you our recent work to transform our victim...
...child benefit decisions will be able to make their application fully online, track the progress of their case by text, email or online, and, if judged appropriate, take part either...
[English] - [Cymraeg] We have now launched several digital services including an end-to-end divorce service for personal applicants and an online civil money claims service. We’ve already seen more than...
...with the new service to enable people to make money claims online and, in some cases, resolve them online without the need for a court hearing. It went live at...
[English] - [Cymraeg] Hello I’m Adam Lennon, Divorce Service Manager at HMCTS. I’d like to share some details of a workshop we held with legal practitioners recently that demonstrated the...