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How we used performance data to improve the user journey on our Online Civil Money Claims service

Performance analyst Angelina explains how we identified a problem with the Online Civil Money Claims post-application process and what we did to fix it. This is the second in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.

Developing digital prototyping skills: how interaction designers trained content designers

Lead interaction designer, Ros, and lead content designer, Nad, reflect on how they came together to upskill content designers to create and edit digital prototypes.

This is the first in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.