Improving support for children going to court as witnesses
We’ve launched animated video guides to support children going to court and improve the experience for the most vulnerable.
How the Indian justice system and HMCTS are working together to share knowledge on justice reform
Posted by:
Amar Morjaria - Senior Project Manager, HMCTS Strategy and Change, Posted on:
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Categories:
Court and tribunal reform, Working at HMCTS
Amar tells us about his work with our counterparts in India, sharing learnings from our respective justice transformation programmes.
Hosting the Supreme Court at Manchester Civil Justice Centre
A behind-the-scenes look at the work that went into the landmark sitting of the Supreme Court in Manchester.
Helping our most vulnerable users and staff with a new safeguarding policy
Posted by:
Michelle Anderson - User Accessibility Manager, Posted on:
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Categories:
Training and support, Working at HMCTS
Find out how we developed our safeguarding policy to protect people who might be at risk of abuse and neglect.
HMCTS reform: achievements, challenges and next steps
Posted by:
Nick Goodwin - Chief Executive, HMCTS, Posted on:
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Categories:
Court and tribunal reform, Digital services, General
Our CEO Nick Goodwin gives an update on our reform progress so far.
Improving the Welsh language services at HMCTS
Posted by:
Hywel Hughes, Posted on:
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Categories:
Court and tribunal reform, Digital services, User experience and research
Hywel Hughes, Head of the Welsh Language Unit at HMCTS, gives an update on the Welsh language services available across the courts and tribunals service.
Developing a user research community to improve our digital services
Posted by:
Sarah Wickstead - Senior user researcher, Posted on:
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Categories:
Digital services, User experience and research, Working at HMCTS
Find out how our user research team work together to share best practice and help teams to design and deliver user-centred services. This is the fourth and final blog post in a series from our user-centred design team on how we ensure we design services with the user at the forefront.
Designing services for the family court
Posted by:
Leanne Draycott - Senior service designer, Posted on:
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Categories:
Digital services, Working at HMCTS
Senior service designer, Leanne, explains what it’s like designing services within the family jurisdiction. This is the third in a series of blog posts from our User Experience and Insight team on how we make sure we design and deliver our digital services with the user at the forefront.
Improving access to justice by encouraging early engagement with legal representation
Posted by:
Anna Tiplady - Behavioural Insights Lead, HMCTS, Posted on:
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Categories:
Crime, User experience and research
Read about our joint behavioural pilot with police forces in Norfolk and Suffolk, where we’re promoting early engagement with legal representation in police custody.
How we used performance data to improve the user journey on our Online Civil Money Claims service
Posted by:
Angelina Bogdan - performance analyst, HMCTS User Experience, Posted on:
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Categories:
Digital services, Working at HMCTS
Performance analyst Angelina explains how we identified a problem with the Online Civil Money Claims post-application process and what we did to fix it. This is the second in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
