Making our probate service simple, accessible and reliable (1)
...for people to use by enabling them to apply for probate online – 24/7 and from the comfort of their own home – if they choose to; simplifying the process...
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Reforming probate: learning from experience
Posted by:
Adam Lennon, Posted on:
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Categories:
Court and tribunal reform, Digital services, Family
...have a system that is quicker to use. It is undoubtedly already easier – more than nine out of 10 people are satisfied with the online application process. Designing a...
Bridging gaps – how mediation supports parties in small claims cases
...made a new civil court claim on paper or through our traditional online systems. Extending the service By the end of the year, the requirement to mediate will be extended...
Should we return to face-to-face research?
Posted by:
Inge Salom, Senior User Researcher, Posted on:
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Categories:
User experience and research
...remotely. We replaced sticky notes and markers with online boards. Now three years on we are finding that remote has become the norm and it has many benefits. Unless there...
Designing services for the family court
Posted by:
Leanne Draycott - Senior service designer, Posted on:
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Categories:
Digital services, Working at HMCTS
...Teams, or in a hybrid format. I find it useful to have a visual way of structuring and recording our conversations, so I use an online whiteboard, and share the...
Working together to avoid delays to probate applications
...important that you use the coversheet because includes the case reference number by default. Having this number ensures we can match your documents to the online application quickly and reduces...
Collaborating is key to enhancing probate users’ experience of using MyHMCTS
Posted by:
Adam Lennon, Posted on:
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Categories:
Court and tribunal reform, Digital services, Family, User experience and research
...accounts. This is often because corporate firewalls block emails from hm.courts.and.tribunals.registrations@notifications.service.gov.uk. If you are experiencing any delays, please contact MyHMCTSsupport@justice.gov.uk for help on adding our email address to your safe...
Building confidence in using the Cloud Video Platform for hearings
...international jurisdictions, as many of our online services were already well-established under our programme of reform. And crucially, they were sustainable, even as fewer court buildings were open and many...
Preparing for the requirement to mediate in small claims: What you need to know
...step in resolving a money dispute under £10,000 for those who have made a new civil court claim on paper or through our traditional online systems. This means that you...
Keeping and enhancing the best of the system - an interview with Paul Harris
Posted by:
Paul Harris, Posted on:
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Categories:
Civil, Court and tribunal reform, Crime, Digital services, Family, Interviews, Tribunals
...tribunals system? People are worried that we’re closing all our courts and that justice won’t be as accessible as it is now. But the truth is quite the opposite. We’re...
