Since the pandemic remote hearings have become an integral part of the justice system. Senior Service Manager, Claire Jukes, explains how we’re developing the remote hearings of the future.
Last week’s attendance at United Nations (UN) and Council of Europe events provided a global platform for HMCTS to share knowledge, challenges and learning from countries with shared ambitions for modernising justice systems.
We’ve launched animated video guides to support children going to court and improve the experience for the most vulnerable.
Our CEO Nick Goodwin gives an update on our reform progress so far.
Hywel Hughes, Head of the Welsh Language Unit at HMCTS, gives an update on the Welsh language services available across the courts and tribunals service.
Find out how our user research team work together to share best practice and help teams to design and deliver user-centred services. This is the fourth and final blog post in a series from our user-centred design team on how we ensure we design services with the user at the forefront.
Senior service designer, Leanne, explains what it’s like designing services within the family jurisdiction. This is the third in a series of blog posts from our User Experience and Insight team on how we make sure we design and deliver our digital services with the user at the forefront.
Performance analyst Angelina explains how we identified a problem with the Online Civil Money Claims post-application process and what we did to fix it. This is the second in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
Lead interaction designer, Ros, and lead content designer, Nad, reflect on how they came together to upskill content designers to create and edit digital prototypes.
This is the first in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
Common Platform will go live in selected criminal courts in July and August.
