Digital services
Find out how our user research team work together to share best practice and help teams to design and deliver user-centred services. This is the fourth and final blog post in a series from our user-centred design team on how we ensure we design services with the user at the forefront.
Senior service designer, Leanne, explains what it’s like designing services within the family jurisdiction. This is the third in a series of blog posts from our User Experience and Insight team on how we make sure we design and deliver our digital services with the user at the forefront.
Performance analyst Angelina explains how we identified a problem with the Online Civil Money Claims post-application process and what we did to fix it. This is the second in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
Lead interaction designer, Ros, and lead content designer, Nad, reflect on how they came together to upskill content designers to create and edit digital prototypes.
This is the first in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
Common Platform will go live in selected criminal courts in July and August.
In April, the Divorce, Dissolution and Separation Act 2020 came into force. Find out how we’ve developed an online service to accommodate the change in law.
Common Platform is the case management system being implemented in our criminal courts. It’s at the heart of our large-scale plans to reform the justice system.
As part of our commitment to open justice, we're developing a new service that will modernise and improve how members of the public, the media and legal professionals find court and tribunal hearing lists.
Lisa Shotton, HMCTS Head of Crime (north east), shares the details and benefits of a fully remote court.
Fitting together all the pieces when hearing a murder trial is always challenging for the Crown Court. Add in multiple defendants and the impact of essential safety measures, and the picture becomes even more complicated. Laura Connor outlines helped hear a complex trial in this blog.
