Improving support for children going to court as witnesses
We’ve launched animated video guides to support children going to court and improve the experience for the most vulnerable.
Digital services
HMCTS reform: achievements, challenges and next steps
Posted by:
Nick Goodwin - Chief Executive, HMCTS, Posted on:
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Categories:
Court and tribunal reform, Digital services, General
Our CEO Nick Goodwin gives an update on our reform progress so far.
Improving the Welsh language services at HMCTS
Posted by:
Hywel Hughes, Posted on:
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Categories:
Court and tribunal reform, Digital services, User experience and research
Hywel Hughes, Head of the Welsh Language Unit at HMCTS, gives an update on the Welsh language services available across the courts and tribunals service.
Developing a user research community to improve our digital services
Posted by:
Sarah Wickstead - Senior user researcher, Posted on:
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Categories:
Digital services, User experience and research, Working at HMCTS
Find out how our user research team work together to share best practice and help teams to design and deliver user-centred services. This is the fourth and final blog post in a series from our user-centred design team on how we ensure we design services with the user at the forefront.
Designing services for the family court
Posted by:
Leanne Draycott - Senior service designer, Posted on:
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Categories:
Digital services, Working at HMCTS
Senior service designer, Leanne, explains what it’s like designing services within the family jurisdiction. This is the third in a series of blog posts from our User Experience and Insight team on how we make sure we design and deliver our digital services with the user at the forefront.
How we used performance data to improve the user journey on our Online Civil Money Claims service
Posted by:
Angelina Bogdan - performance analyst, HMCTS User Experience, Posted on:
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Categories:
Digital services, Working at HMCTS
Performance analyst Angelina explains how we identified a problem with the Online Civil Money Claims post-application process and what we did to fix it. This is the second in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
Developing digital prototyping skills: how interaction designers trained content designers
Posted by:
Nadège Preston - Lead content designer, HMCTS and Ros Boyes - Lead interaction designer, HMCTS, Posted on:
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Categories:
Digital services, Working at HMCTS
Lead interaction designer, Ros, and lead content designer, Nad, reflect on how they came together to upskill content designers to create and edit digital prototypes.
This is the first in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
Bringing Common Platform to more criminal courts
Posted by:
Paula Potter, Posted on:
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Categories:
Court and tribunal reform, Crime, Digital services
Common Platform will go live in selected criminal courts in July and August.
Building a new online divorce service that works for everyone
Posted by:
Isabel Syred, Posted on:
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Categories:
Court and tribunal reform, Digital services, Family
In April, the Divorce, Dissolution and Separation Act 2020 came into force. Find out how we’ve developed an online service to accommodate the change in law.
Overcoming delivery challenges with Common Platform
Posted by:
Paula Potter, Posted on:
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Categories:
Court and tribunal reform, Crime, Digital services
Common Platform is the case management system being implemented in our criminal courts. It’s at the heart of our large-scale plans to reform the justice system.
