In our latest blog, Delivery Director Julia Hopkins explains the work our Small Claims Mediation teams, who are supporting people to find a resolution away from the courtroom, saving them the time and stress of coming to court.
10 court witness waiting rooms across England and Wales have undergone significant improvements, aiming to create a more welcoming environment for those who need to use them.
As we near the end of Juror Appreciation Week we hear from Jemima, who recently served on a jury. She explains more about her experience and how she saw justice in action outside of her normal day job.
In our fourth episode of our Inside HMCTS podcast, we focus on how we’re making our courts and tribunals more accessible for everyone and how we are supporting people to use our online services.
Mike Williams, Deputy Director of Service Excellence at HMCTS, writes about how we are improving court accessibility and supporting people who have disabilities or require reasonable adjustments.
Luc Altmann, HMCTS Head of Insight shares how we’re assessing access to justice in our reformed services and using the information to improve outcomes for court users.
Since the pandemic remote research has become common practice; the HMCTS user research team conducted a workshop to explore the pros and cons of remote vs in person research, in particular looking at testing at a laboratory or facility.
Last week’s attendance at United Nations (UN) and Council of Europe events provided a global platform for HMCTS to share knowledge, challenges and learning from countries with shared ambitions for modernising justice systems.
Hywel Hughes, Head of the Welsh Language Unit at HMCTS, gives an update on the Welsh language services available across the courts and tribunals service.
Find out how our user research team work together to share best practice and help teams to design and deliver user-centred services. This is the fourth and final blog post in a series from our user-centred design team on how we ensure we design services with the user at the forefront.
