...resolve claims ranging from parking penalties to disputes over online]}** shopping. In the last year the Small Claims Mediation Service resolved over 9,000 disputes. What is mediation? Working alongside the...
...ensure we put the people who use our services at the heart of the way we design them. We haven’t launched a single reformed service that hasn’t involved the people...
...vulnerable user groups into consideration when we are evaluating our reform programme. A specific piece of work focusing on the online]}** and paper formats of a service, exploring how to...
...matched their expectations were more positive. So we’ve started to write letters that explain more clearly what people can expect, for example about how long they’ll have to wait, what...
...someone to give the guidance in person information available through different channels (like on an app, in a leaflet, in a video) information presented by young people and from their...
...tribunals, has provided particular support during the coronavirus outbreak. We’ve increased the capacity of our existing systems, and introduced new capabilities, while alongside this, reorganising the use of our estate,...
...we’ve reached with immigration and asylum appeals. We were one of the first services in HMCTS to be reformed and create an end to end digital service, ensuring more appeals...
...it’s clear there’s no one size fits all. As they discuss remote hearings - conducted online]}** with participants in different locations - the podcast explores the ongoing efforts to enhance...
