...– a tax appeals service that allows people to lodge their appeal online. So far we’ve seen over 2,300 people use the online appeals service, with almost 700 appeals made...
...digital projects. My team is here to ensure that we research, test and design the right Assisted Digital support for the people who need it and the services that they...
...way that it operates to accommodate and adjust for different needs. So, at that highest level, the principle is the same. You need to talk to that person, listen to...
...promise that people receive the support they need and are signposted to relevant help no matter how they contact us. Our test phase with the Good Things Foundation to define...
...in real time. So even if we don’t get it right first time, we can improve it quickly. One of the features of justice is that pretty much anybody who...
...to forecast the volume of cases that might come through the courts. We look at a range of scenarios covering demand including ranges of possibilities that look at work increasing...
...at work or on the move and means that people don’t have to travel to make an application. We know that some of the people who have already used the...
...help them get the support or answers they need more quickly. But what about people who are not online? According to a recent study 14% of people don’t have internet...
...to confirm a user’s benefit status and calculate whether their income makes them eligible for help with their fees. Not only did this make the process quicker, it also meant...
...who might previously have kept a just cause to themselves. That’s true even for those on the receiving end of (probably unwelcome) proceedings. Our early evidence shows that defendants in...
