Bringing Order to Complexity: My Journey as a Service Designer

As a service designer in the User Centred Design team at HMCTS, Juliette has always been fascinated by the challenge of making complex legal processes more accessible to everyone.
As a service designer in the User Centred Design team at HMCTS, Juliette has always been fascinated by the challenge of making complex legal processes more accessible to everyone.
Discover how Common Platform is joining the dots in criminal justice. In this podcast, we explore how this unified digital system is making information more accessible, improving collaboration, and modernising the court process for everyone involved in a case.
In this episode, our colleagues share expert advice on how to make the probate process easier and less stressful. If you're preparing to apply or just want to understand how it works, this episode is here to help.
Discover how HMCTS remote link sites create welcoming spaces where vulnerable witnesses can share their evidence without facing a courtroom – making justice more accessible for those who need it most.
The HMCTS Reform Programme was a once-in-a-lifetime opportunity to transform the way people access and engage with the justice system. In this episode, we reflect on its impacts, the challenges the programme faced along the way, and what the future holds for HMCTS.
As we conclude our Reform Programme, the Common Platform digital system has streamlined case processing, improving efficiency and transparency. While challenges remain, we've made significant progress toward a more effective and accessible justice system.
As the HMCTS reform programme formally concludes, Nick Goodwin reflects on its achievements, benefits to users, and plans for future modernisation of courts and tribunals.
Operations Director, Daniel Flury outlines the vision for a more efficient criminal justice system by 2025, focusing on streamlining processes, improving case management, and investing in technology and people to create a more accessible and responsive system.
Civil justice helps resolve disputes, from small claims to complex corporate cases. In 2024, County Courts launched a digital service for damages and money claims up to £25,000, streamlining the process for legal representatives. Jason Latham, HMCTS Development Director, reflects on this progress and looks ahead to 2025.
Peter Curran, Specialist Family Leader for Wales shares his experience of working in a court pioneering a new approach to private family law cases.