User experience and research

Supporting justice in action: how staff delivered urgent technical support for a high-profile trial 

When an urgent request arrived on the eve of a major murder trial, colleagues from across HMCTS worked together to deliver a critical technical solution. They protected a witness’s identity, upheld the principle of Open Justice and made sure the trial could proceed fairly.

Vision to verdicts: Introducing new courts and tribunals

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From Blackpool's new courthouse to London's state-of-the-art City of London law courts on Fleet Street, major developments are transforming justice facilities across England and Wales, delivering accessible, modern buildings for all.

The enquiries team – the human face of the Royal Courts of Justice

Steven Sanders and Stephen Clarke share what it’s like to support and guide visitors at one of our most iconic buildings, the Royal Courts of Justice, where every day brings a chance to make a difference.

Opening the door to our legal futures 

HMCTS partners with Young Citizens to run a Magistrates’ Mock Trial Competition for school students, offering them first-hand insight into the justice system and helping them to understand how the law touches every aspect of their lives.

Juror Appreciation Week 2025: Understanding Jury Service

Every year, thousands are called for jury service, it's an essential part of our justice system. From eligibility and selection, to what happens in court, this blog offers a clear look at the process, with insight from someone who’s recently served.

Building tomorrow's legal talent

Earlier this year, we partnered with the University of Reading to give law students first-hand experience of real courtroom advocacy through a speed mooting competition. With feedback from judges and legal professionals, students built confidence, sharpened their skills, and gained a clearer view of their future in law.

Improving efficiency and service quality in our magistrates’ courts

Our Courts and Tribunals Service Centres are improving efficiency in magistrates’ courts by handling most phone enquiries centrally. This reduces court workloads and speeds up case processing, benefitting professionals and the public.

The Final Countdown: Reflecting on the modernisation journey for courts and tribunals

A navy blue microphone appears on a white background. Above this the outline of a pink speech bubble is seen with the words 'Inside HMCTS' displayed within.

The HMCTS Reform Programme was a once-in-a-lifetime opportunity to transform the way people access and engage with the justice system. In this episode, we reflect on its impacts, the challenges the programme faced along the way, and what the future holds for HMCTS.