User experience and research

The DARTS challenge: modernising our most complex court system

This two-part blog series looks back at our behind-the-scenes technological transformation. Part two focuses on our biggest challenge: migrating the Digital Audio Recording Transcription and Storage (DARTS) system – one of the largest data migrations HMCTS has ever undertaken.

Leaving the legacy behind: our journey to modernise court technology   

This two-part blog series looks back at our behind-the-scenes technological transformation. In part one, we look at the overall modernisation journey – why it was necessary, the scale of the challenge and what it means for justice delivery.

Supporting justice in action: how staff delivered urgent technical support for a high-profile trial 

When an urgent request arrived on the eve of a major murder trial, colleagues from across HMCTS worked together to deliver a critical technical solution. They protected a witness’s identity, upheld the principle of Open Justice and made sure the trial could proceed fairly.

Vision to verdicts: Introducing new courts and tribunals

Posted by: , Posted on: - Categories: Podcast, User experience and research, Working at HMCTS

From Blackpool's new courthouse to London's state-of-the-art City of London law courts on Fleet Street, major developments are transforming justice facilities across England and Wales, delivering accessible, modern buildings for all.

The enquiries team – the human face of the Royal Courts of Justice

Steven Sanders and Stephen Clarke share what it’s like to support and guide visitors at one of our most iconic buildings, the Royal Courts of Justice, where every day brings a chance to make a difference.

Opening the door to our legal futures 

HMCTS partners with Young Citizens to run a Magistrates’ Mock Trial Competition for school students, offering them first-hand insight into the justice system and helping them to understand how the law touches every aspect of their lives.

Juror Appreciation Week 2025: Understanding Jury Service

Posted by: , Posted on: - Categories: General, User experience and research

Every year, thousands are called for jury service, it's an essential part of our justice system. From eligibility and selection, to what happens in court, this blog offers a clear look at the process, with insight from someone who’s recently served.