Inside HMCTS

How the Indian justice system and HMCTS are working together to share knowledge on justice reform

Amar Morjaria - Senior Project Manager, HMCTS Strategy and Change, 5 April 2023 - Court and tribunal reform, Working at HMCTS

Amar tells us about his work with our counterparts in India, sharing learnings from our respective justice transformation programmes.

Hosting the Supreme Court at Manchester Civil Justice Centre

Lorraine Edgar - Cluster Manager, HMCTS, 30 March 2023 - Civil, Crime

A behind-the-scenes look at the work that went into the landmark sitting of the Supreme Court in Manchester.

Helping our most vulnerable users and staff with a new safeguarding policy

Michelle Anderson - User Accessibility Manager, 24 March 2023 - Training and support, Working at HMCTS

Find out how we developed our safeguarding policy to protect people who might be at risk of abuse and neglect.

HMCTS reform: achievements, challenges and next steps

Nick Goodwin - Chief Executive, HMCTS, 20 March 2023 - Court and tribunal reform, Digital services, General

Our CEO Nick Goodwin gives an update on our reform progress so far.

Improving the Welsh language services at HMCTS

Hywel Hughes, 1 March 2023 - Court and tribunal reform, Digital services, User experience and research

Hywel Hughes, Head of the Welsh Language Unit at HMCTS, gives an update on the Welsh language services available across the courts and tribunals service.

Developing a user research community to improve our digital services

Sarah Wickstead - Senior user researcher, 20 December 2022 - Digital services, User experience and research, Working at HMCTS

Find out how our user research team work together to share best practice and help teams to design and deliver user-centred services. This is the fourth and final blog post in a series from our user-centred design team on how we ensure we design services with the user at the forefront.

Designing services for the family court

Leanne Draycott - Senior service designer, 12 December 2022 - Digital services, Working at HMCTS

Senior service designer, Leanne, explains what it’s like designing services within the family jurisdiction. This is the third in a series of blog posts from our User Experience and Insight team on how we make sure we design and deliver our digital services with the user at the forefront.

Improving access to justice by encouraging early engagement with legal representation

Anna Tiplady - Behavioural Insights Lead, HMCTS, 17 November 2022 - Crime, User experience and research

Read about our joint behavioural pilot with police forces in Norfolk and Suffolk, where we’re promoting early engagement with legal representation in police custody.

How we used performance data to improve the user journey on our Online Civil Money Claims service

Angelina Bogdan - performance analyst, HMCTS User Experience, 8 November 2022 - Digital services, Working at HMCTS

Performance analyst Angelina explains how we identified a problem with the Online Civil Money Claims post-application process and what we did to fix it. This is the second in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.

Developing digital prototyping skills: how interaction designers trained content designers

Nadège Preston - Lead content designer, HMCTS and Ros Boyes - Lead interaction designer, HMCTS, 31 October 2022 - Digital services, Working at HMCTS

Lead interaction designer, Ros, and lead content designer, Nad, reflect on how they came together to upskill content designers to create and edit digital prototypes.

This is the first in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.

Blog Inside HMCTS

Preparing for the requirement to mediate in small claims: What you need to know