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User experience and research

Improving access to justice by encouraging early engagement with legal representation

Posted by: , Posted on: - Categories: Crime, User experience and research
A poster with the UK Government crest saying: Know what do next? Ask for legal advice and support from a solicitor. You can find a solicitor on GOV.UK www.gov.uk/find-a-legal-adviser

Read about our joint behavioural pilot with police forces in Norfolk and Suffolk, where we’re promoting early engagement with legal representation in police custody.

Supporting vulnerable users during COVID-19 and beyond

Posted by: , Posted on: - Categories: COVID-19, User experience and research

Coming to court can be a daunting experience for anyone, but it can be an even bigger challenge for the most vulnerable in our society, especially during the exceptional circumstances we’ve experienced through COVID-19. Our Vulnerability Action Plan details the measures we’ve taken during COVID-19 and what we’ll be doing in the future.

Collaborating is key to enhancing probate users’ experience of using MyHMCTS

Posted by: , Posted on: - Categories: Court and tribunal reform, Digital services, Family, User experience and research
Person typing on laptop

When someone close to us dies, applying for probate can be a daunting prospect at a difficult time and we know that a bad experience can add to an already stressful and sensitive situation. Since October 2019 over 60,000 applications …

Working together in the safest way possible to keep justice going

Our Acting CEO, Kevin Sadler talks about working together in the safest way possible to keep justice going for every complainant, victim, witness and defendant during the coronavirus pandemic.