Since the pandemic remote research has become common practice; the HMCTS user research team conducted a workshop to explore the pros and cons of remote vs in person research, in particular looking at testing at a laboratory or facility.
Susan Acland-Hood explains why she believes digital change and modernisation are so important and why simply putting more cash into the existing system cannot be the long-term answer to the challenges we face.
As of May 2018, our online divorce application is available to the public on GOV.UK. Adam Lennon, Divorce Service Manager at HMCTS discusses how we got there, and what is coming up next.
A further blog post from Wynne Keenan and Liz Olney that details from today (21 March 2018) HMCTS started to move court and tribunal forms to GOV.UK.
In follow-up blog post Wynne Keenan and Liz Olney provide more details on moving court and tribunal forms to GOV.UK on 21 March 2018. In this post Wynne and Liz explain more about what’s changing and what’s not.
A blog by Susan Acland-Hood in which she details how some of our courts and tribunals buildings can be uncomfortable and difficult to use, even at the best of times. Susan confirms we are well aware of these challenges, and we’re doing everything we can with the resources available to improve the situation now and in the longer term through our reform programme.
Wynne Keenan and Liz Olney talk about our plans to make it easier for users to find the forms they need by moving HMCTS forms to GOV.UK from 21 March 2018. We currently make a large number of court and tribunal published forms and guidance notes available through the form finder website. This is used by over 300,000 users each month, and has been online since 2004.
Susan Acland-Hood explains that one important part of our overall reform programme to build a more modern, accessible and efficient justice system, is to enable our courts to make greater use of video technology. Susan details that with increasing sophistication in the technology available, we believe it can play an even greater role in the future and in particular, could enable some hearings to take place without the need for a physical courtroom altogether.
Emma Petty, Service Manager for the Public Law project provides an update on the project, its aims, and how it will be delivered. Our Public Law project sits in the family jurisdiction and forms part of the wider HMCTS £1bn reform programme. In October 2017, we set out our intention to reform the service around taking a public law case to and through court.
Susan Acland-Hood talks about our first three legal professional roadshows and how they were full of ideas, commitment and challenge that discussed the overall reform programme with a particular focus on scheduling and listing practice, flexible operating hours and virtual hearings.
A blog post from Linda Green on the Identity and Access Management service, the functionality within the Common Platform that allows different users to have an identity on the system and ability to sign in and access the various services. It also provides a service for administrators to create, update, manage and remove organisations and users.