Help with Court and Tribunal Fees – a project manager’s view
...of forms which had to be rejected. Helping users apply online Our final improvement to the service was to move Help with Fees online at GOV.UK. This online service feeds...
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Making our probate service simple, accessible and reliable (2)
...things better: nine out of ten people who have used the online application process are satisfied or very satisfied. Progress so far: online applications Our online service for personal applicants...
Supporting access to justice services for vulnerable users - an interview with Sidonie Kingsmill
Posted by:
Sidonie Kingsmill, Posted on:
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Categories:
Court and tribunal reform, Digital services, Interviews, User experience and research
...us, to inform how we design services. But one of the benefits of bringing services online is that we can track how people are using our services, and make changes...
Designing a public law service to meet user needs
[English] - [Cymraeg] I’m Emma Petty, Service Manager for the Public Law project and I’d like to update on the project, its aims, and how it will be delivered. Our...
Enhancing video capability across HMCTS
[English] - [Cymraeg] Hello, I’m Fiona Salih, Project Manager for Common Technology Services. I’m writing this blog to confirm the great news that the Video Upgrade Programme has reach an...
New digital service for Family Public Law puts the child at the forefront
Posted by:
Jason Llewelyn, Posted on:
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Categories:
Court and tribunal reform, Digital services, Family
[English] - [Cymraeg] Since October 2017, we’ve been working on developing an easier and quicker new digital service for the Family Public Law service. In our last blog, we updated...
Making hearing lists more accessible to court and tribunal users
Posted by:
Jasbir Chahal, Posted on:
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Categories:
Court and tribunal reform, Digital services, User experience and research
...hearing lists on the service will build over time. How we’re developing our service We’re working with focus groups representing the media, legal professionals and the Litigants in Person Engagement...
Making our probate service simple, accessible and reliable (1)
[English] - [Cymraeg] The public rely on our probate service at a really difficult and challenging time in their lives. They rely on us dealing with applications in a timely...
Looking at the future of remote hearings
Posted by:
Claire Jukes, Senior Service Manager, Posted on:
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Categories:
Court and tribunal reform, Digital services
...or tribunal hearing. That’s where the Video Hearings Service comes in. Our vision – that we’re already working towards - is to provide a service that’s flexible and improves access...
Online plea – from development to live
Posted by:
Sue Walker-Russell, Posted on:
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Categories:
Court and tribunal reform, Crime, Digital services
...online plea service. What is Online Plea Online Plea is a public facing service that enables defendants to engage with the Magistrates' court process more easily. The new, digital service...
