Enhancing witness suites: Transforming court spaces for better access to justice

10 court witness waiting rooms across England and Wales have undergone significant improvements, aiming to create a more welcoming environment for those who need to use them. 

Preparing for the requirement to mediate in small claims: What you need to know

Posted by: and , Posted on: - Categories: Civil, Court and tribunal reform

Mediation is soon to be an integral part of the small claims process, meaning parties will need to attend an appointment to try and resolve their case ahead of having a court hearing. Rosemary Rand, Deputy Director and Service Owner for Civil, and Chris Kane, Head of the Small Claims Mediation Service, explain why the …

Getting it right for civil, family and tribunals reform

Workers in a contact centre answering calls

Our Civil, Family and Tribunals Programme Director Rachel Hunt explains how reform across the jurisdictions will move forward to get the technology right and provide a more reliable and consistent service for public and professional users.