Performance analyst Angelina explains how we identified a problem with the Online Civil Money Claims post-application process and what we did to fix it. This is the second in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.
We’ve got one of the best legal systems in the world, but it’s crucial we move with the times and make best use of new technologies to deliver swifter and more efficient justice.
Welcome to this first blog post for ‘Inside HMCTS’, our regular update for stakeholders and customers. This blog aims to replace our various external newsletters that currently provide updates on our programmes and projects