Since the pandemic remote research has become common practice; the HMCTS user research team conducted a workshop to explore the pros and cons of remote vs in person research, in particular looking at testing at a laboratory or facility.
Over the last year, we’ve recruited 13 user testers into the Criminal Justice System Common Platform Programme. Over that time, we’ve experimented with a number of on-boarding processes, with varying results. We needed to get people up to speed quickly about the technologies that we’re using, the application that we’re building and the domain language and context that goes with them.
On 22 September 2016 I gave a presentation to the National Digital Practitioners’ Working Group summarising interim findings of the two-factor authentication survey which I mentioned in my last blog post. In summary the majority of practitioners have access to a smart phone, would be able and willing to install an app on their smart phone to provide an access code.
One of GDS’s design principles is ‘Do the hard work to make it simple’. This is directed at transformational programmes like the Common Platform and the delivery teams working within it. Right now, those of us working in the Common Platform Programme are living out the reality of this principle – we’re working hard to uncover the essence of the Criminal Justice System (CJS) so that we have clean, clear service design that feels simple to use.
This blog post from Leanne Galbraith details information from the National Digital Practitioners’ Working Group on 28 July in which we presented a session that sought views of defence practitioners in relation to two-factor authentication. Leanne also details information from the National Digital Practitioners’ Working Group on 25 August 2016 in which we presented a session on the importance of security.
Like many government departments and arm length bodies, the CJS Common Platform Programme (CJSCP) has adopted Agile processes and put it at the heart of what we do. From my experience while working in CJSCP, I have detailed in this blog post a number of ‘danger signs’ that may indicate your organisation is not embracing Agile ways of working.
On the 13 July 2016 our Common Platform User Research team attended Liverpool Crown Court to interview three defence practitioners. The practitioners were asked a number of questions about their current ways of working. I’ve detailed a summary of their answers in this blog post.
I’m Adam Gwinnett, the Architecture Lead for the CJS Common Platform Programme. I’d like to take some time to explain how we are following the Agile software methodology in the development and delivery of our products and services.
Hello, my name is Hywel Hughes and I’m Head of Welsh Language Services at HMCTS. As more and more of our services become available digitally, it’s important these services become equally accessible to those who wish to interact with us through the Welsh language.
I thought it would be good to give defence practitioners some advance notice of business changes you may consider making, so your organisation is ready for the Criminal Justice System Common Platform. Rather than waiting for a third party to grant you access or send you information by secure email, you can register cases against your organisation and access case materials.
Each month I host a show and tell session with defence practitioners. It’s an opportunity to show the work we have done so far, invite comment and improve on the work we have already done.