We're changing for a purpose - and listening too

Susan Acland-Hood reflects on what she has learnt since she started as CEO of HMCTS last November. Susan explains her plans to write a set of blog posts that outline what we need to do, what we’ve done so far, what our plans are, and how to get involved in shaping HMCTS’s reforms for the future. This blog post focuses on her first-hand observations of our courts and tribunals system, its strength and value, but also the deep challenges it faces and the reasons why she believes only radical reform can make it flourish for the future.