Listening to the voice of public users to redesign our services

A blog post from Olivia Jorgensen-Aitchison, who talks about how the reform programme is putting the people who use our services at the heart of our redesign.
A blog post from Olivia Jorgensen-Aitchison, who talks about how the reform programme is putting the people who use our services at the heart of our redesign.
A blog post from Sidonie Kingsmill on how HMCTS is using user experience principles in the administration of justice.
A blog post from Jason Llewelyn, on developing a new digital service for Family Public Law and how we’d like to invite more users of the service to help research and test what we’re building next.
A second blog from Jonathan Wood, National Services Director, about probate services.
A blog from Jonathan Wood, National Services Director, about probate services.
A blog post from Susan Acland-Hood, HMCTS CEO in which she talks about court closures and access to justice.
Interview with Paul Harris, HMCTS Director, Courts and Tribunals Operations - keeping and enhancing the best of the system.
An interview with Andy Cox, HMCTS Head of Estates Policy who talks about our estates strategy and having fewer, better buildings.
Interview with Rob Hack, HMCTS Head of External Stakeholder Communications who answers questions on how we are working with others.
Interview with Sue Newfield, HMCTS Service Manager who answers questions on our Fully Video Hearings Project.