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Improvements to victim and witness rooms

Posted by: , Posted on: - Categories: Civil, Crime, Family, User experience and research

A blog post from Liz Olney, Deputy Director for Customer Change and Innovation at HMCTS. Liz shares our recent work to transform our victim and witness rooms. We see over 156,000 individuals coming to court to give evidence each year and rely on evidence provided by victims and witnesses to support the carriage of justice. It’s important we provide the best environment so that individuals can present their cases well.

Making a plea online for traffic offences has got easier

Posted by: , Posted on: - Categories: Crime, Digital services

A blog post from Katie Dean, HMCTS Service Manager for the Make a Plea service for traffic offences, which completed national roll out earlier this year. In this blog post Katie talks about how all members of the public charged with summary-only non-imprisonable motoring offences are given the opportunity to submit their plea online, instead of by post.

How remote working will give users and courts greater flexibility

Posted by: , Posted on: - Categories: Civil, Court and tribunal reform, Crime, Digital services, Family

A blog post from Fiona Rutherford, which discusses the implementation of remote working, specifically virtual hearings. Fiona talks about the opportunities (and responsibility) presented by the ‘once in a generation’ £1 billion investment in our courts and tribunals. This work will re-shape how we enable access to the justice system and how we deliver our reformed public services in the future.

Ensuring our justice system fits the needs of those it serves

Posted by: , Posted on: - Categories: Civil, Court and tribunal reform, Crime, User experience and research

A blog from Susan Acland-Hood, the Chief Executive of HM Courts and Tribunals Service about looking at options to use court and tribunal buildings in a more flexible way, letting people have their cases heard outside the current traditional 10am to 4:30pm court day.

Transforming Civil Justice – an update on the civil money claims procedure

Posted by: , Posted on: - Categories: Civil, Digital services
group of people standing behind desks

A blog post from Clare Galloway, Service Manager for the Civil Money Claims project. Claire provides an update on how we are developing a new digital service for lower value money claims which will provide a simple process for individuals and businesses to resolve disputes. This service will use a mix of technology, conciliation and judicial resolution allowing users to resolve money claim disputes in a simple, accessible and proportionate way.

Revolutionising summary justice – an update on the Single Justice Procedure

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Group of people around a table

A blog post from Mike Logan who works in the HM Courts and Tribunals’ Development Directorate. Mike shares an update on the implementation of the Single Justice Procedure, which is the means by which work is processed within the Single Justice Service.

Working with stakeholders to develop an online divorce service

Posted by: , Posted on: - Categories: Digital services, Family
Man standing at table giving a presentation.

A blog post from Adam Lennon, Divorce Service Manager at HMCTS. Adam talks about how we are working with stakeholders to develop and an online divorce service and shares details of a workshop with legal practitioners that demonstrated the latest version of the online divorce service called ‘Apply for a divorce’.

Digital defence: Liverpool Law Courts research results

Posted by: , Posted on: - Categories: Crime, Digital services
people talking around tables

A blog post from Leanne Galbraith detailing results from Criminal Justice System Common Platform Programme research sessions for defence practitioners held at Liverpool QEII Law Courts on 25 January 2017. The sessions tested the designs of the hearing result screens and hearing events.