Improving access to justice by encouraging early engagement with legal representation

Posted by: , Posted on: - Categories: Crime, User experience and research
A poster with the UK Government crest saying: Know what do next? Ask for legal advice and support from a solicitor. You can find a solicitor on GOV.UK www.gov.uk/find-a-legal-adviser

Read about our joint behavioural pilot with police forces in Norfolk and Suffolk, where we’re promoting early engagement with legal representation in police custody.

How we used performance data to improve the user journey on our Online Civil Money Claims service

Posted by: , Posted on: - Categories: Digital services, Working at HMCTS

Performance analyst Angelina explains how we identified a problem with the Online Civil Money Claims post-application process and what we did to fix it. This is the second in a series of blog posts from our User Experience and Insight team on how they’re making sure the design and delivery of our services are user-led.