Miriam Davidson - Head of User Inclusion and Engagement, HMCTS

Improving support for people who need help using online court and tribunal services

Posted by: , Posted on: - Categories: Digital services, Training and support
Two people sat besides a laptop and pointing towards the screen, having a discussion.

We know not everyone has the access, skills or confidence to use online services. From April 2027, changes to our Digital Support Service will help more people access justice and improve support for some of our most disadvantaged users.

Bringing justice stakeholders together to improve services for court users

Posted by: , Posted on: - Categories: Court and tribunal reform, General, User experience and research

Over 75 stakeholders from our Public Engagement Groups recently came together for a day of collaboration and presentations, sharing invaluable feedback to help us improve services and ensure court users can access justice when they need it.