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Jo Nowakowska

HMCTS is introducing a new online complaints channel

Posted by: , Posted on: - Categories: Digital services, User experience and research
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A blog post from Jo Nowakowska from HMCTS's new Customer Directorate. Jo explains how she is currently implementing an online complaints channel (Resolver) for HMCTS. Not only will this make it easier for our customers to submit a complaint but we’ll also be able to respond more effectively and deliver improvements to our customer services.