A blog post from Jo Nowakowska from HMCTS's new Customer Directorate. Jo explains how she is currently implementing an online complaints channel (Resolver) for HMCTS. Not only will this make it easier for our customers to submit a complaint but we’ll also be able to respond more effectively and deliver improvements to our customer services.
A blog post from Robin Marchant explains how HMCTS is developing an online service for the Social Security and Child Support (SSCS) tribunal appeals process.
A blog post from Jon Lock, Digital Communications Manager for the CJS Common Platform Programme (CJS CPP). Jon talks about how the CJS CPP is incorporating short videos to improve our communication messages to staff and stakeholders across the Criminal Justice System. The videos also aim to keep people updated with the progress we are making.
Leanne Galbraith explains when she was recently invited by the Law Society attendee of the National Digital Practitioners’ Working Group to present at their Criminal Law Society Committee meeting on the 7th November in relation to the Common Platform and the Modernisation of the Criminal Justice System.
A blog post from Sue Walker-Russell, a Regional Implementation Co-ordinator for the Criminal Justice System's Common Platform Programme. Sue talks about our online plea service, a public facing service that enables defendants to engage with the Magistrates' court process more easily.
A blog post from Leanne Galbraith on the National Digital Practitioners Working Group on 27 October 2016. The post includes details of a video of the working software that has been created for the prosecution and how designs of the common platform are very similar to the GOV.UK website.
A blog post from Andrew Hyland who led the HMCTS Help with Fees project. The Help with Fees (also known as fee remission) service ensures the courts and tribunals are available and accessible to those who need them – regardless of their personal circumstances. If you apply for fee remission and are on certain benefits or on a low income you may not have to pay a court or tribunal fee, or you may get some money off.
Agile delivery allows for the iterative and evolving design and implementation of services to meet user needs – and this is a good thing. The challenge this can face, however, is that designs can focus on the Minimum Viable Product and so when products start scaling or have additional contexts applied, the system can need substantial re-engineering or re-implementation to address these challenges.
Over the last year, we’ve recruited 13 user testers into the Criminal Justice System Common Platform Programme. Over that time, we’ve experimented with a number of on-boarding processes, with varying results. We needed to get people up to speed quickly about the technologies that we’re using, the application that we’re building and the domain language and context that goes with them.
On 22 September 2016 I gave a presentation to the National Digital Practitioners’ Working Group summarising interim findings of the two-factor authentication survey which I mentioned in my last blog post. In summary the majority of practitioners have access to a smart phone, would be able and willing to install an app on their smart phone to provide an access code.