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Digital services

Working with stakeholders to develop an online divorce service

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Man standing at table giving a presentation.

A blog post from Adam Lennon, Divorce Service Manager at HMCTS. Adam talks about how we are working with stakeholders to develop and an online divorce service and shares details of a workshop with legal practitioners that demonstrated the latest version of the online divorce service called ‘Apply for a divorce’.

Digital defence: Liverpool Law Courts research results

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people talking around tables

A blog post from Leanne Galbraith detailing results from Criminal Justice System Common Platform Programme research sessions for defence practitioners held at Liverpool QEII Law Courts on 25 January 2017. The sessions tested the designs of the hearing result screens and hearing events.

Digital defence: NDPWG update November 2016

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A post from Leanne Galbraith from when she chaired the National Digital Practitioners’ Working Group on 24 November 2016. Leanne explains that at the meeting Rhiannon Evans from Supporting Justice was a guest speaker on behalf of Citizen’s Advice. Rhiannon kindly volunteered to attend to support their campaign to improve the experience of defence and prosecution witnesses in the Criminal Justice System.

HMCTS is introducing a new online complaints channel

Posted by: , Posted on: - Categories: Digital services, User experience and research
Computer screen shot

A blog post from Jo Nowakowska from HMCTS's new Customer Directorate. Jo explains how she is currently implementing an online complaints channel (Resolver) for HMCTS. Not only will this make it easier for our customers to submit a complaint but we’ll also be able to respond more effectively and deliver improvements to our customer services.

Common Platform Programme using video to communicate

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https://youtu.be/XZScR1ilcts

A blog post from Jon Lock, Digital Communications Manager for the CJS Common Platform Programme (CJS CPP). Jon talks about how the CJS CPP is incorporating short videos to improve our communication messages to staff and stakeholders across the Criminal Justice System. The videos also aim to keep people updated with the progress we are making.

Digital Defence - Law Society Criminal Law Committee 7 November 2016

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Leanne Galbraith explains when she was recently invited by the Law Society attendee of the National Digital Practitioners’ Working Group to present at their Criminal Law Society Committee meeting on the 7th November in relation to the Common Platform and the Modernisation of the Criminal Justice System.

Online plea – from development to live

Posted by: , Posted on: - Categories: Court and tribunal reform, Crime, Digital services
Man using a laptop

A blog post from Sue Walker-Russell, a Regional Implementation Co-ordinator for the Criminal Justice System's Common Platform Programme. Sue talks about our online plea service, a public facing service that enables defendants to engage with the Magistrates' court process more easily.

Digital defence - NDPW Group meeting 27 October 2016

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A blog post from Leanne Galbraith on the National Digital Practitioners Working Group on 27 October 2016. The post includes details of a video of the working software that has been created for the prosecution and how designs of the common platform are very similar to the GOV.UK website.